Article owned by team: Information Systems and Support


Otago Polytechnic's remote access software VMWare View has been replaced by new software called Citrix. Here's what you need to know.


How do I get to Citrix?
Head to and sign in using your OP username and password. Full instructions are available here for PC and here for Mac.
Where can I access Citrix from?
Citrix is available on a number of different platforms. These include PC, Mac and most mobile devices, such as phones and tablets, where “Citrix Receiver/Workspace” is available in the relevant app store. Accessing Citrix applications works both within the internal campus network as well as externally (from home or another remote campus) – essentially wherever there is an internet connection available.
Note that in August 2018 Citrix renamed Receiver to Workspace so you may find you end up downloading the Citrix Workspace app. A previously installed version of Receiver may auto update and then show up as Workspace.
How does Citrix differ from VMWare View?
With View, you are presented with a full Windows 7 virtual desktop, including some pre-installed applications and a full start menu, local disks and operating system. For most users, when you sign off View, the desktop is scrapped and any changes to it are lost at that point.
With Citrix, you launch one or more published applications. There is no visible operating system as it is only the apps themselves that are published.


File Access – H and I drives

Apps still have common drive mappings attached with them so, for example, you can launch the Citrix published application for MS Word, and open and save files from shared locations such as your personal H drive, OneDrive for Business and other shared drives (e.g. J shared for staff or I Courses for students).

You can also launch File Explorer directly, browse to a file and open it from there. If you double-click a .docx file, it will launch the Citrix published version of MS Word and open that file. Similarly, other supported file types (e.g. most MS Office docs, PDFs etc) will open in their respective application when opened from File Explorer.

App settings are maintained between sessions too, so you can pin a favourite folder in quick access in Word and it will stay pinned for next time, as well as between different applications.

Answers to some common FAQs:

  • If I have an OP staff laptop and use the VPN (also known as Forticlient), do I need to use Citrix?

    No – if you’ve been able to do everything you need to do via the VPN then you can continue to work like this and probably won’t have much need for Citrix (unless you find yourself on a different device such as your home computer) 

  • Can I print from a Citrix application?

    Yes, in most cases if you have a printer installed already on your computer, you will see this in the print dialogue of the Citrix application and can print directly to it. This should include most installed printers, both at campus (for example something like a Fuji Xerox MFD) as well as your own home printers.

    These pass-through printers show up a little differently and you can identify them by the “(from <device name>) in session X” as shown in the example below:


    There is also a hold/release queue called “Citrix_Printing” which can be used to print a document and then the document can be released from most large Fuji-Xerox copiers around campus, including in the Robertson Library.

citrix printing

Further information:

Contact: the Service Desk through case creation.